Privacy Policy

cooked website is owned by Cooked, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by cooked, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using cooked website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Last updated: 03/02/2026

Cooked Homemade Food (“we”, “our”, or “us”) operates a meal preparation and food delivery

platform that connects users with home cooks, kitchens, and food providers (“Providers”).

This Privacy Policy explains how we collect, use, disclose, and protect your information when

you use our mobile application and related services (the “App”).

By using the App, you agree to the collection and use of information in accordance with this

Privacy Policy.

Personal information we collect:

When you visit the cooked, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

1.1 Personal Information

We may collect the following personal data when you register or use the App:

• Full name

• Email address

• Phone number

• Profile photo (optional)

• Delivery address

• Payment-related identifiers (tokens only, not card numbers)

1.2 Location Information

To provide location-based services, we may collect:

• Approximate location (city or district)

• Precise location (if you grant permission) for delivery and provider matching

You can disable precise location access at any time through your device settings.

1.3 Order & Usage Information

• Orders placed and received

• Meal selections and preferences

• Order value, delivery method, and timestamps

• Communication metadata between users and providers (not private payment

details)

1.4 Provider Information

If you register as a Provider, we may collect:

• Business or kitchen name

• Meal listings and prices

• Service areas

• Delivery methods

• Availability and capacity information

1.5 Messages & Content

• Messages exchanged inside the in-app chat

• Images sent through chat (subject to moderation)

We do not allow sharing of personal contact details (e.g., phone numbers) through chat to

protect platform integrity.

1.6 Device & Technical Data

• Device type and OS version

• App version

• IP address

• Anonymous identifiers for security and fraud prevention

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via support@cooked-eg.com.

We use collected data to:

• Operate and maintain the App

• Match users with nearby Providers

• Process orders and payments

• Facilitate delivery coordination

• Provide customer support

• Improve user experience and app performance

• Prevent fraud, abuse, or misuse of the platform

• Comply with legal obligations

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

3. Payments & Financial Data

Cooked Homemade Food does not store full payment card details.

Payments are processed through trusted third-party payment providers. We only store:

• Payment tokens

• Transaction references

• Payment status

4. Sharing of Information

We may share limited data with:

4.1 Providers

• User name

• Delivery address

• Order details

• Special instructions (if any)

4.2 Delivery Partners

• Delivery address

• Contact information necessary to complete delivery4.3 Service Providers

Trusted third parties that help us operate the App, such as:

• Hosting and backend services

• Payment processors

• Analytics and crash reporting tools

These parties are contractually obligated to protect your data.

4.4 Legal Requirements

We may disclose information if required by law or to protect:

• Legal rights

• User safety

• Platform integrity

5. Data Retention

We retain personal data only as long as necessary to:

• Provide our services

• Meet legal and accounting requirements

• Resolve disputes

• Enforce agreements

You may request deletion of your account at any time.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

The App may contain links to third-party services.

We are not responsible for the privacy practices of those services.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

We use industry-standard security measures including:

• Encrypted connections

• Secure authentication

• Access controls

• Monitoring for suspicious activity

No system is 100% secure, but we take reasonable steps to protect your data.

8. Children’s Privacy

Cooked Homemade Food is not intended for users under the age of 18.

We do not knowingly collect personal data from children.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to support@cooked-eg.com.